Concierge medicine, boutique medicine, and direct practice are all terms used to describe a new style of medical care in which patients pay an annual membership fee to the doctor directly for enhanced medical services not normally covered by private insurance and/or Medicare.

Both have an annual fee but the Hybrid Concierge model has a much lower annual fee because you can still use your insurance and/or Medicare benefits for normally covered services rendered by our practice. This helps to offset the expenses of a traditional Concierge model, which does not bill private insurance or Medicare.

Yes, your insurance and/or Medicare will still be billed for normally covered services rendered by Dr. Chan and his staff. Additionally, outside of Dr. Chan’s office, you will still need medical insurance for emergency room visits, hospitalization, specialists, prescriptions and all services provided outside of the office.

The price varies depending on the individual need and package. Please contact us to find out more information.

Yes, due to the nature of the Hybrid Concierge practice, we devote more time and attention to each patient who joins. Membership is limited and offered to patients on a first-come, first-serve basis. This way, we ensure each patient who becomes a member will receive the highest level of attention and care possible. Priority is given to established patients.

Although we do our best to make this plan affordable, we realize there will be some of you who will be unable to afford membership. If that is the case, I welcome you to remain a patient of my practice (unlike a traditional Concierge model). Your care will be primarily managed by our qualified resident Nurse Practitioners under my supervision. Should you require hospitalization then your care will be managed by my appointed hospital affiliated colleagues

Dr. Chan's medical practice plan will be implemented each May 1 through April 30. Sign-up will begin January 1 of the same year

There are no limits on the number of times that you can be seen for medical conditions.

Yes, same-day appointments are available for members who call the office before 12:00 PM, while next-day appointments will be scheduled for patients who call after 12:00 PM.

Most importantly, members can be seen on the same day for an acute medical problem. We know that patients have unplanned urgencies or emergencies so we have time allotted for that in our office schedule. If your problem is serious enough to require hospitalization, Dr. Chan will see you and work closely with the hospital-affiliated physicians throughout your hospital stay. When you need him most, Dr. Chan will be there for you.

Yes, Dr. Chan holds triple board certifications with The American Board of Family Medicine, The College of Family Physicians of Canada, and The American Board of Anti-Aging and Regenerative Medicine. He is also an expert in Bioidentical Hormone Replacement Therapy and certified in Chelation Therapy.

Possibly. In order to provide this individualized, personalized medical care we have to limit the number of patients enrolled.

Traditional fee-for-service plans, even if part of a preferred provider organization (PPO), will allow Dr. Chan to coordinate your care best. They also permit you to make appointments with specialists yourself, should you desire. Unlike managed care plans and some point-of-service plans, they do not require that your primary care physician be from their network.

No. Your annual membership fee ensures your access to care with Dr. Chan. He will always be available for phone calls and will be your personal health care advocate. There may be times when we agree that an emergency room visit is necessary. You are responsible for charges incurred for services not provided by Dr. Chan. If admission to the hospital is necessary then Dr. Chan will coordinate care for you with the hospital-based specialists.

Yes, to be a member of the Hybrid Concierge Program, you will be required to pay the annual membership fee. We will bill Medicare for covered medical services and you will be responsible for your copay.

No. Your annual membership fee covers Dr. Chan's availability for complete supervision of your medical care. We encourage each of our patients to see Dr. Chan on a regular basis. Preventive care is the best foundation for an excellent quality of life.

No. Your Hybrid Concierge Membership fee is set for the year.

No. But, as always, we will attempt to provide you with free samples whenever possible. Also, we will always prescribe less expensive generic brand medicines when deemed appropriate. Members do recieve a discount on supplements.

Dr. Chan will continue to be affiliated with St. Anthony’s Hospital and Bayfront Hospital but you can be seen at any hospital of your choosing.

If you must transfer your care, we will assist you in finding a new physician. Your medical records will be sent promptly upon your release of information. The balance of your yearly fee will be prorated and refunded. Money may be withheld depending on the extent of services received prior to cancellation of your membership.

Yes if there is availability. We provide an additional discount to the annual membership fee for couples and family members who also join.